Effective Date: October 16, 2026
Ark Web Design, LLC provides custom website design and monthly Managed Website Care. All prices and refunds are in USD. Send refund requests or billing concerns to david@arkwebdesign.com. Include your name, invoice or transaction reference, the charge date, and an explanation. Do not email full card numbers, security codes, passwords, Social Security numbers, or other unnecessary sensitive information.
Website project refunds
If a customer cancels before work begins, the project deposit will be refunded except for specifically authorized nonrefundable third-party purchases. After work begins, the deposit is applied toward work already completed. Any refund or remaining balance must be based on the project stage, completed deliverables, approved scope, and written proposal. No undefined hourly formula is used. We do not charge more than the approved project price without customer approval. The exact cancellation terms will be disclosed before the customer pays the deposit.
If we cannot complete the agreed services, we refund payments for the portion we cannot deliver. If delivered work does not meet the agreed scope, contact us so we can review the issue and arrange a correction or an appropriate refund for the undelivered portion. The package includes 30 days of reasonable post-launch correction support for errors in the agreed deliverables; new features and changed requirements are quoted separately.
Managed Website Care refunds
You may cancel future renewals under our Cancellation Policy. A correctly billed current service period remains available through its paid-through date and is normally not refunded solely because you stop using it early. We refund duplicate charges, charges collected after a timely cancellation took effect, and charges for service we are unable to provide, as appropriate to the affected service period. The allowance is up to one hour of minor content updates per month. Unused time does not roll over. Larger changes are quoted separately.
Review and refund processing
We acknowledge billing or refund concerns within 3 business days. We provide a decision or status update within 10 business days after receiving the information reasonably needed to review the request. Approved refunds are initiated promptly to the original payment method where supported. We do not guarantee the date a bank or card issuer will make refunded funds available.
Billing disputes
Please contact us promptly about an unfamiliar or incorrect charge so we can investigate and resolve it. We may request the invoice, project correspondence, approvals, or service details relevant to the issue. Contacting us first is encouraged but is not a condition of exercising dispute rights with your bank or payment provider. This policy does not waive statutory rights, payment-network rights, or remedies required by law.
Third-party purchases
Domain names, third-party licenses, and services purchased directly from another provider follow that provider’s refund rules. Any nonrefundable third-party expense purchased on your behalf must be disclosed and authorized before purchase.